Can I do it?
I have had all types, young, and old install the various fences I sell. The videos guides are a great help because most every post set is very similar to our Install video #1. With only slight changes the method is identical for almost every product we sell. I have found many temporary staffing offices offer insured workers to help with the heavy lifting around the property. Tool rental companies are plentiful also.
How many posts do I need?“
This comes up a lot. The vast majority of the post you need are going to be line posts. Simply take the total footage and divide by 8ft (or 6 or 10 depending on the fence type). Don’t forget to add +1 to the total for the first post! Now subtract the End post and Corner post. The balance will be line post.
Example: 80 ft/8ft =10 +1st post = 11 total post to do 80 ft.
Do you take returns?
The large fence packages are so costly to ship and the product is custom for your property and the chance at damage is so high I cannot take returns of those orders at this time.
On the Fence Caps and accessories, we do offer returns. Please contact us for Return Merchandise Authorization and we will provide you with the correct address. The customer is responsible for shipping the product back. Once shipped please send the tracking number so we can issue the refund.
RLF Industries LLC. dba Fence Supply Online
What are the shipping times?
On the large fence packages like the Vinyl fence and some of the wood fence it can take up to 4 weeks for production and shipping. Many times it is in stock and can ship sooner. Products like Cedar are in stock and ship in 2-4 days.
Most all caps ship in 24-48 hrs. If the cap is back-ordered we ship those directly from the factory so they can take up to 4 weeks.
How does it get unloaded?
We ship primarily via two methods
- LTL (Less than Truck Load) using a number of carriers like Central Freight, Estes Truck lines, and Southeastern Freight lines. I HIGHLY recommend picking the fence up at the terminal for 2 reasons #1 it’s cheaper and #2 the company will load it on your trailer/truck with their forklift. Home delivery adds a minimum of $100 to the delivery and YOU are responsible for getting the fence off the truck. And with pallets weighing 700-1300 pounds that can be a chore.
- Flatbed 18 wheelers. This is my favorite because the fence never leaves the truck we placed it on for the entire journey. Plus we can ship products longer than 8ft without penalty. I recommend a forklift or an Ag tractor with true pallet forks (not the bucket clip on versions) that can pick up a minimum of 1300lbs. Due to the fact that the first pallet/bundle is at about 4ft off the ground and the other bundles are on top of that one, you will need to be able to reach a flat (level forks) elevated height of 10ft. Many skid steer “Bobcat” loaders can handle our products easily.
Pick-up is also an option for many customers. Contact Sales for more info.
Shortages and damages?
*Be sure to check and count all pieces listed on BOL and report any discrepancies or damage WITHIN __20___ days of delivery.
Factory policy is to report any problems with __30__ days
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Fence Supply Online
2611 S Cooper St #141
Arlington TX 76015
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