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About & FAQs

About & FAQs 2017-03-01T14:30:09+00:00

About Us 

Fence Supply Online is pleased to announce that we are members of the American Fence Association.

About Us - American Fence Association Member

My goal is to provide you with not only the best products for your home or ranch but to also provide you with the how-to knowledge that other websites cannot.

My father and I started Fish Fence Company in East Texas in 1992. Our vast agriculture experience in building barns and corrals soon expanded into equestrian centers. Compounding on the expansion of the farm side of the fence business, several landowners asked us to create personal fences for their pools and homes.

I left the company for four years for sales in the corporate world. Tired of not being able to make decisions in my customer’s best interest and with a strong desire to be my own boss again. I came back to Fish Fence. Andy and I built it into a thriving small company until he left due to health reasons in 2001. I increased sales and expanded across Texas, Louisiana, and Oklahoma. In 2005 my wife introduced me to selling on eBay, and I was hooked. Soon, Fence Supply Online launched. We have been so thrilled to help so many people across the US, Canada, Honduras, Brazil, Saudi Arabia, and even Germany.

Our goal is to provide you the best products at the best prices and give you access to our vast knowledge in ACTUALLY building the products we sell. We are far more than a slick website. I have personally installed everything we sell. I still do 1 or 2 major jobs a year to keep the skills sharp and test new methods and products.

FAQ’s

I have had all types, young, and old install the various fences I sell. The videos guides are a great help because most every post set is very similar to our Install video #1. With only slight changes the method is identical for most every product we sell. I have found many temporary staffing offices offer insured workers to help with the heavy lifting around the property. Tool rental companies are plentiful also.

This comes up a lot. The vast majority of the post you need are going to be line post. Simply take the total footage and divide by 8ft (or 6 or 10 depending on the fence type). Don’t forget to add +1 to the total for the first post! Now subtract the End post and Corner post. The balance will be line post.

Example: 80 ft/8ft =10 +1st post = 11 total post to do 80 ft.

It is so costly to ship the product and the chance at damage is so high I cannot take returns at this time.

We ship primarily via two methods

  • LTL (Less than Truck Load) using a number of carriers like Central Freight, Estes Truck lines, and Southeastern Freight lines. I HIGHLY recommend picking the fence up at the terminal for 2 reasons #1 it’s cheaper and #2 the company will load it on your trailer/truck with their forklift. Home delivery adds a minimum of $100 to the delivery and YOU are responsible for getting the fence off the truck. And with pallets weighing 700-1300 pounds that can be a chore.
  • Flatbed 18 wheelers. This is my favorite because the fence never leaves the truck we placed it on for the entire journey. Plus we can ship products longer than 8ft without penalty. I recommend a forklift or an Ag tractor with true pallet forks (not the bucket clip on versions) that can pick up a minimum of 1300lbs. Due to the fact that the first pallet/bundle is at about 4ft off the ground and the other bundles are on top of that one, you will need to be able to reach a flat (level forks) elevated height of 10ft. Many skid steer “Bobcat” loaders can handle our products easily.

Pick up is also an option for many customers. Contact Michael for more info.

*Be sure to check and count all pieces listed on BOL and report any discrepancies or damage WITHIN __30___ days of delivery.
Factory policy is to report any problems with __30__ days

Privacy Policy

Protecting your private information is our priority. This Statement of Privacy applies to the www.fencesupplyonline.com and Fence Supply Online and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Fence Supply Online include www.fencesupplyonline.com and Fence Supply Online. The Fence Supply Online website is an e-commerce site. By using the Fence Supply Online website, you consent to the data practices described in this statement.

Collection of your Personal Information
Fence Supply Online may collect personally identifiable information, such as your name. If you purchase Fence Supply Online’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. Fence Supply Online may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by Fence Supply Online. This information can include your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain a quality of the service, and to provide general statistics regarding use of the Fence Supply Online website.

Fence Supply Online encourages you to review the privacy statements of websites you choose to link to from Fence Supply Online so that you can understand how those websites collect, use and share your information. Fence Supply Online is not responsible for the privacy statements or other content on websites outside of the Fence Supply Online website.

Use of your Personal Information
Fence Supply Online collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Fence Supply Online may also use your personally identifiable information to inform you of other products or services available from Fence Supply Online and its affiliates. Fence Supply Online may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Fence Supply Online does not sell, rent or lease its customer lists to third parties.

Fence Supply Online may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Fence Supply Online, and they are required to maintain the confidentiality of your information.

Fence Supply Online may keep track of the websites and pages our users visit within Fence Supply Online, in order to determine what Fence Supply Online services are the most popular. This data is used to deliver customized content and advertising within Fence Supply Online to customers whose behavior indicates that they are interested in a particular subject area.

Fence Supply Online will disclose your personal information, without notice, only if required to do so by law or in the good-faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Fence Supply Online or the site; (b) protect and defend the rights or property of Fence Supply Online; and, (c) act under exigent circumstances to protect the personal safety of users of Fence Supply Online, or the public.

Use of Cookies
The Fence Supply Online website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Fence Supply Online pages, or register with Fence Supply Online site or services, a cookie helps Fence Supply Online to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Fence Supply Online website, the information you previously provided can be retrieved, so you can easily use the Fence Supply Online features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Fence Supply Online services or websites you visit.

Security of your Personal Information

Fence Supply Online secures your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Children Under Thirteen
Fence Supply Online does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Fence Supply Online by contacting us here:
– Web page: _www.fencesupplyonline.com__
– Email: ___richard@fencesupplyonline.com_____
– Phone: __800-579-8045__

Changes to this Statement
Fence Supply Online will occasionally update this Statement of Privacy to reflect company and customer feedback. Fence Supply Online encourages you to periodically review this Statement to be informed of how Fence Supply Online is protecting your information.

Contact Information
Fence Supply Online welcomes your questions or comments regarding this Statement of Privacy. If you believe that Fence Supply Online has not adhered to this Statement, please contact Fence Supply Online at:

Fence Supply Online
PO
DALLAS, Texas 75222

Email Address:
sales@fencesupplyonline.com

Telephone number:
800-579-8045

Effective as of January 16, 2017